Faq

You've got questions, we've got answers.

Faq

1. What is Realtimefeedback.com.au?

It’s a web service for creating a real-time online feedback box for your company, workgroup, employees or anyone from whom you would like to collect honest feedback.

2. Is it really anonymous?

Yes! The feedback that is submitted via your box will be completely anonymous. And honestly, the whole system does not gather information about your respondents. The anonymity of the respondents is even maintained. This keeps anonymity in the complete loop.

3. How does it work?

It takes just take few seconds to create your box. You will be getting a unique URL for the box which helps you to collect real-time anonymous feedback. You can also brand your box with your company logo, colours or any customisations if required.

4. Can I respond to submissions?

Yes! If someone chooses to provide their email, it will be kept anonymous but you will be able to reply directly and have an unidentified conversation.

5. How much does this cost?

Our platform offers both free and paid plans, and your delight is 100% guaranteed. If you not satisfied with the product and you ever want your money back, we won’t make it a hassle — we promise.

6. Do you offer annual plans?

Yes, Of course here’s the best part- we offer a 20% discount for paying. Yearly!. Just click on My Account and then Change Plan to choose an annual plan, or email support@realtimefeedback.com.au and let us know you want to save 20% with annual pricing.

7. Can I pay by check? Can you invoice me?

Yes, you may choose either mode of payment. Just email support@realtimefeedback.com.au and we will get you set up.

8. How do I access the feedback I receive?

You will get a copy of each feedback via email, and you can access all of your responses at any time by logging into your account. A copy of each feedback & reply will be available in your email. You can also designate additional recipients (such as co-managers) to receive feedback emails or export feedback to Excel. Gather valuable insights from your dashboard which provides information to you for deeper analysis and action.

9. Can I create more than one box?

Yes, most plans let you create multiple boxes, up to 25. Need more feedback than that? Contact us and we will work something out.

10. Can I turn a box off if I don't want any more feedback?

Yes, you can close any of your boxes at any time. You will still be able to read all of the feedback received till date, but no one will be able to give any more comments (unless you turn it back on).

11. Why choose anonymous feedback?

Let’s face the facts- No matter how much you ask your group for candid feedback, there are things that people just won’t say in front of you — both good and bad. Enabling people to give truly anonymous feedback lets you open your eyes to the real hear the real things that people are thinking.

12. Does realtimefeedback.com.au have its own box?

Yes! Sure we do! Leave us anonymous feedback in the Official Realtime Feedback Box (Link). Your feedback will be valuable.